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Position Information:
Company Name: 
The George Washington University
Position Title: 
Retail and Dining Services Contract Manager
Reports To: 
Executive Director Business and Auxiliary Services
Minimum Education: 
Bachelors degree
Minimum Experience: 
Minimum 2 years experience managing contracts and lease administration
Type of Job: 
Full-Time
Job Location: 
Washington, DC
Job Description: 

The Division of Operations, Business & Auxiliary Services (BAS) unit, manages a diverse portfolio of essential services that support the needs of the GWU community. The BAS unit supports the institution’s overall strategic mission and enhances the student experience by providing convenient, user-friendly, competitively priced, customer-service focused goods and services, i.e., Transportation & Parking, GWorld Card Program, GW Mail & Package Services, Campus Dining Programs, GW Campus Store, Snack & Beverage Vending Services, Student Laundry, and Shipping & Summer Storage The Retail and Dining Services Contracts Manager will provide oversight and management for campus retail leases and dining services. The Retail and Dining Services Contracts Manager position reports to the Executive Director, Business & Auxiliary Services. For more information about the Division of Operation, please go to our website: https://operations.gwu.edu/about-division-operations. More information about GWU Dining is located at this web address: https://dining.gwu.edu/where-eat

Responsibilities include but are not limited to:

• Manages existing campus retail leases and works to ensure vendors are in compliance with lease terms and university policies.
• Manages on-campus food services contracts. Evaluates vendor performance and compliance with contract provisions ensuring both vendor and University are meeting contract terms/conditions as well as customer, department, and University expectations.
• Negotiates extensions/renewals to existing leases/contracts and submits for university review/approval/signature as appropriate, ensuring all necessary support documentation is provided including the development of deal analytics / financial pro-forma
• Solicits feedback from users/customers and other interested parties (via formal and informal surveys, student leadership meetings, etc.) regarding existing contracted services and dining programs. Analyzes both quantitative and qualitative data and uses information to guide vendor actions/initiatives; as well as recommend, negotiate, and implement changes to contract terms/conditions as appropriate/necessary.
• Seeks opportunities for future initiatives, revenue development, and opportunities to enhance customer service. Reviews these opportunities applying sound financial management principles and practices and ensuring they fall within the desired direction and objectives/goals of the University. Provides management with financial analysis and arguments on such projects for its action/approval.
• Collects sales data/ financial statements from vendors on existing contracts. Analyzes the data, compiles/produces regular and ad hoc descriptive and financial reports for management justifying and/or providing explanations on variances from projections and/or on data as necessary/appropriate. Develops business reporting requirements and monitors compliance of contracts by reviewing activities with key departments and vendors /contractors, analyzing activities, assessing contract compliance and providing financial reporting on overall operations, including, but not limited to: revenue reports, operational audits and budget variance reporting.
• Develops and maintains operating procedures for area(s) of influence as necessary. Ensures that any change(s) to policy is/are disseminated to stakeholders.
• Oversees the process for RFPs and vendor selections at appropriate contract intervals. Hires and directs the activities of real estate brokers as appropriate.
• Engages in on-going dialog with vendors to ensure communication is always open to discuss/evaluate contracted service(s) and maintains good working relationships with vendors to help ensure that issues are addressed and resolved in a timely manner. Ensures stakeholders are kept abreast of any/all developments.
• Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Contact Name: 
GWU HR Apply on website