CREW DC Job Bank
Job Posting
Position Information:
Company Name: 
Datawatch Systems
Position Title: 
Customer Service Representative (Alexandria/Arlington Region)
Reports To: 
Sarah Brady
Minimum Education: 
4 year degree preferred
Minimum Experience: 
2 - 5 years
Type of Job: 
Full-Time
Job Location: 
Bethesda, MD
Job Description: 

The Customer Service Representative (CSR) works as a single point of contact for our existing client base. The CSR primary responsibility is to act as a liaison between the client and the internal Datawatch departments to ensure a high level of customer satisfaction. EOE/M/F/D/V. DCJS#11-2294.

The CSR's primary responsibility is account management.

Duties will include the following:

Work closely with the Installation team to transition accounts from the installation period to daily operations
- Assist with onboarding client after contract is signed
- Monitor new account to ensure alarm volume is kept at a minimum
- Schedule site visit within 7 days of new account being activated to discuss the account and provide
Direct Access/D3000 training

Provides ongoing customer support to existing clients to include, but not limited to:
Portfolio reviews
- Direct Access/D3000.lite training
- Troubleshooting issues
- Proactively scheduled site visits
- Maintains accurate account information in various Datawatch databases
- Schedule “Datawatch Appreciation Days” with building property managers to educate management and tenants
on Datawatch Systems

Process Change of Service, Cancellations and Price reductions for tenant systems
- Draft contracts for clients interested in using existing equipment
- Gather necessary information from client to activate existing equipment
- Act as a liaison between the accounting department and internal DW departments
- Calculates price reductions

Contact Name: 
Stephanie Doggett
Contact Phone: 
(301) 280-4333